Privacy Policy for GuestVault

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Service includes:

• Personal Data: Personally identifiable information, such as your name, email address, and password, that you voluntarily give to us when you register with the Service.
• AI Assistant Conversations: We do not store or log the conversations you have with our AI assistants. Each query is processed in real-time to provide an answer and is not saved on our servers.
• Property Data: All information you provide about your properties, including addresses, descriptions, and room details. This includes sensitive information such as WiFi passwords, which are encrypted at rest on our servers to enhance security.
• Derivative Data: Information our servers automatically collect when you access the Service, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Service.

2. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:

• Create and manage your account.
• Provide the core services of property management and guest portal generation.
• Enable the functionality of AI-powered features.
• Monitor and analyze usage and trends to improve your experience with the Service.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

3. Disclosure of Your Information

We do not share your personal information with third parties except as described in this Privacy Policy. We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including data analysis, hosting services (Google Cloud), and AI model providers (Google Gemini). We only share the minimum necessary information for them to perform their designated functions.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. This includes encrypting sensitive data, such as WiFi passwords, before it is stored using industry-standard AES-256 encryption. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.

Contact Us

If you have any questions about this Privacy Policy, please contact us using the email address provided on our Help page.